Success Story
Express Trans Berlin
Express Trans struggled with rapid growth. From 12 to 28 vehicles in just 18 months. The existing phone center could no longer handle the flood of orders. Drivers had to constantly call to get new orders. Delays increased and the error rate rose.
The Challenge
Express Trans struggled with rapid growth. From 12 to 28 vehicles in just 18 months. The existing phone center could no longer handle the flood of orders. Drivers had to constantly call to get new orders. Delays increased and the error rate rose.
The Solution
DispoHub with AI voice control was introduced. Dispatchers can now create orders by voice while on the phone. Drivers receive push notifications for new orders and can accept them directly in the app. Automatic route optimization plans the most efficient tours.
Measurable Results
Aufträge pro Tag
Through more efficient processes, almost twice as many orders can be processed with the same team.
Anruf-Volumen Disponenten
Drivers no longer call - they see all orders in the app and can accept them directly.
Durchschnittliche Lieferzeit
AI route optimization plans the fastest routes considering traffic and order density.
Kraftstoffkosten
Optimized routes mean fewer kilometers driven and thus lower fuel costs.
“Without DispoHub we couldn't have handled our growth. AI voice control is a game-changer - I can create the order while on the phone. Our drivers are much more relaxed because they no longer have to constantly call.”